Application Support Engineer | £28,000 - £35,000

Our client, a busy and collaborative company, is looking for some to join their IT team as an Application Support Engineer. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system.

The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changes

The company offers great benefits and on site parking close to the heart of Cambridge and weekly travel to London, this is a really great opportunity for someone to make the position their own.

As the Application Support Engineer you will:

Respond to incoming requests submitted via ticketing system

Identify and provide training for end users

Create and maintain Manuals

Assist with projects from Stakeholders

Application fixes and enhancements

On-boarding new team members

Perform system audits

As the Application Support Engineer you will have:

Bachelor’s degree, or other related work experience

Excellent troubleshooting and analytical skills

Great communication and training skills

Exceptional attention to detail

Proficient with MS Office 365

Experience using Smartsheet and PowerBI and SDL advantage

Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)

If you like the sound of the Application Support role and have the experience of working in a similar role or environment, please get in touch by sending us an email with your application.  Please contact us on 01223 919 409 or email jobs@exactsourcing.com.

By applying for this Application Support role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

Terri Turner

01223 919409

terri@exactsourcing.com

JOB DESCRIPTION

Full Time

Business Support & Management Roles

Cambridge

£28,000 - £35,000