Customer Support | £27,000 - £30,000

Are you a process-driven problem solver who loves delivering world-class service?

Exact Sourcing is partnering with a highly respected local business to find a Customer Support Representative who can manage the "full circle" of the customer journey.

This isn't just about answering phones; it’s about owning the order process, managing complex data in SAP/Salesforce, and ensuring the smooth movement of parts and products. If you are tech-savvy, detail-oriented, and thrive in a busy, varied environment, we want to hear from you.

You will be the primary point of contact for our clients, managing everything from initial enquiries to complex stock and parts logistics.

As the Customer Support, you will be responsible for:

Multi-Channel Support: Managing inbound enquiries via phone, email, and chat with a focus on professional, helpful interaction.

Order & Parts Management: Utilising SAP and CRM (Salesforce) to process orders for products and services, including parts for field service teams.

Database Stewardship: Taking ownership of data enrichment and cleanup (iBase/dBase) to ensure our systems remain accurate.

Operational Logistics: Managing service call triaging, returns, shipping administration, and ad-hoc shipments.

Financial Support: Assisting the Financial Controller with MRP, Stock Management, and Demo Stock to ensure inventory accuracy.

Growth Support: Identifying lead generation opportunities for cross-selling during customer interactions.

As the Customer Support Representative, you will be:

The Systems Specialist: You have solid experience with CRMs (Salesforce preferred) and ideally SAP. You are comfortable with MS Office and learn new software quickly.

The Process Thinker: You understand Order Management and MRP (Material Requirements Planning). You don’t just enter data; you understand the flow of goods.

The Communication Pro: You have a natural "Customer Care" mindset—you’re calm under pressure and professional across all channels.

The Team Player: You are happy to "muck in" with various tasks and support the wider team to achieve collective goals.

Qualified by Experience: You likely have 2+ years of experience in a similar technical customer service or operations role.

The Rewards

Our client values loyalty and hard work, offering a package designed to make you feel like part of the family:

Generous Holiday: 25 days plus Bank Holidays.

Private Healthcare: Comprehensive coverage for your peace of mind.

Loyalty Rewards: A fantastic, tiered scheme celebrating your milestones (ranging from £250 at 3 years up to £2,000 at 10 years).

Birthday Treats: An annual £50 Amazon gift card to celebrate your special day.

Wellness Support: Access to an Employee Assistance Programme.

If you are looking for a stable, professional, and highly varied role within a great local team, let’s talk.

Contact one of the team at Exact Sourcing today for a confidential discussion and send your CV.

By applying for this Customer Support vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

Rosa Dos Santos

01223 919409

rosa@exactsourcing.com

JOB DESCRIPTION

Full Time

Admin & Customer Service

Newmarket

£27,000 - £30,000