• Employment type
    Full Time
  • Sector
    IT
  • Location
    Cambridge
  • Salary
    £25,000 - £30,000
  • Share

Support Engineer

An exciting opportunity has arisen to join an international organisation as a Support Engineer. Due to progression our client is looking to expand the team by appointing another Support Engineer with knowledge or exposure to SQL.

As the Support Engineer you will be providing 2nd line support to clients that are using the platform.  If you would love to work in team that are regularly rewarded and offered development / promotion within then this opportunity could be of interest to you.  There is an excellent benefits package being offered making this a dream opportunity to work in a really positive and collaborative way enabling you to fully learn and develop your technical skills daily and be part of something special. Hybrid and flexible working is being offered for the right person with the opportunity to top up your wages with a rota on call support service.

As a Support Engineer you will be:

  • Joining a team that monitors and maintains an online application environment
  • Acting as a primary escalation point and providing mentoring to 1st Line Support Engineers
  • Responsible for Tier 2 diagnosis and investigation of technical issues to ensure Root Cause Analysis (RCA) and preventative measures are undertaken
  • Responsible for the completion of RCA reports for Major Incidents
  • Work closely across functions to ensure priorities are aligned and SLA’s are met

As the Support Engineer you will have: 

  • Experience within a technical support role
  • Experience of SQL
  • A proven track record of troubleshooting technical issues / complex problem solving

If you believe you have the right knowledge and experience to apply for this Support Engineer position then we’d love to hear from you!

By applying for this Support Engineer vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment service.

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.